---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a change request from a service

# Create a change request from a service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a change request to propose an alteration in a supported configuration item
(CI).

## Vorbereitungen

Role required: sro_admin, sro_manager, or sro_user

## Prozedur

1. Navigate to AllSite Reliability OperationsSite Reliability Ops Workspace.
2. In the Site Reliability Ops Workspace, use one of the following methods to open a service record.

   | Option | Action to be taken |
   | Lists icon | * Click the Lists icon (![Lists icon.]()). * Select ServicesAll. * Click to open the record. {#sro-create-service-change__ul_zk4_l25_34b} |
   | Services icon | * Click the Services icon (![Services icon.]()) * Under Services section, click to open the services record. {#sro-create-service-change__ul_iqy_p25_34b} |
   |-|-|

   {#sro-create-service-change__choicetable_zxz_j25_34b}
3. Click the More actions icon (![More actions icon.]()) and then select Create Change.  
   Abbildung : 1. Option to create a change on the services page
4. On the Create Change Request dialog box, select the type of change, and click Create.  
   Abbildung : 2. Create Change Request dialog box  
   Starting the Quebec release, the Site Reliability Ops change model has been introduced. The Site Reliability Ops change model is executed when the following properties are false:
   * com.snc.change_management.change_model.manage_workflow: false
   * com.snc.change_management.change_model.type_compatibility: false
   {#sro-create-service-change__ul_wc1_nr2_r4b}
5. On the form, fill in the fields.
6. Click Save.  
   If the value of the Priority field of the change request is High, the change request needs to be approved by an authorized person else the change request is automatically created.
{#sro-create-service-change__steps_lby_wxt_34b}
**Zugehörige Tasks**   

* [Approve a change request](https://servicenow-prod.fluidtopics.net/Sl3e2YKLIlojc7ELVx1OOQ "Approve a change request when the change is reviewed and approved by the Change Advisory Board (CAB) workbench.")