---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Customize metric configurations

# Customize metric definitions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Customize the base system metric definitions based on your business requirements.

## Vorbereitungen

Role required: sn_dex_score.digital_workplace_leader, sn_dex.admin

## Prozedur

1. Navigate to AllDigital Experience ScoreMetric Definition Configuration.
2. Open a metric definition configuration to modify its details.
3. On the form, update the fields.  
   For more information on metric definition configuration field descriptions, see [Metric definition form](https://servicenow-prod.fluidtopics.net/HguRu3GE4_VAfUywggFIxw "Update the scoring details of a metric definition, enable or disable it, or specify whether it contributes to the overall DEX score.").
4. Select Update.
**Zugehörige Konzepte**   

* [Metric scores in Digital Experience Score​](https://servicenow-prod.fluidtopics.net/PK5gCJZiX8d4YjCAHp6xzQ "Learn more about the different qualitative and quantitative metrics in the Digital Experience Score​ dashboard, which provides end-to-end visibility into your employees' digital experiences.")  
**Zugehörige Tasks**   

* [Define qualitative mapping for a DEX Score metric](https://servicenow-prod.fluidtopics.net/5wkXvjrrUjy9AZcNllz3qA "Define mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.")  
**Zugehörige Verweise**   

* [DEX Score metrics calculation](https://servicenow-prod.fluidtopics.net/2PJxf0iBuMgPWVn3pB49DA "Learn more about how the metrics values are calculated in the Digital Experience Score​ dashboard.")
* [DEX Score normalization for metric scores](https://servicenow-prod.fluidtopics.net/AT3YI_Uaho82XEFoMhqYIQ "Learn how normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics.")