---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Problem daily 7d - 28d dashboard

# Legacy: Problem daily 7d - 28d dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Track the progress made by different assignment groups in resolving problems in the daily, weekly, and monthly time frames.  
Wichtig:  
Starting in Xanadu release, the Problem daily 7d - 28d dashboard is deprecated. Users can use [Problem dashboard](https://servicenow-prod.fluidtopics.net/P5SbaWakF9n3_vl1fFV15g "Dashboard providing a view into Problem Management related metrics for Open and Closed Problem records.") to view, and track the open problems.
Abbildung : 1. Problem daily tab Abbildung : 2. Problem 7d tab (same widgets on Problem 28d)

## End user and roles {#problem-daily-7d-28d-dashboard__section_upb_qj4_2fb}

{#problem-daily-7d-28d-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required role |
|-|-|
| Problem manager - Track the progress of their groups in managing problems across daily, weekly, and monthly time frames | None |
| Problem agent - Track the progress of incidents they own across daily, weekly, and monthly timeframes | None |
[ ]

{#problem-daily-7d-28d-dashboard__table_ov2_tj4_2fb}

## Indicators {#problem-daily-7d-28d-dashboard__section_nm4_hk4_2fb}

In the 7 day and 28 day tabs, the widgets apply seven day and 28 day time series aggregations to the indicators.

Number of open problems
:   Problems on the Problem \[problem\] table created on or before today and with no Closed date. This indicator is used in several other indicators on the dashboard.

Number of closed problems
:   Problems on the Problem \[problem\] table closed today. This indicator is used in several other indicators on the dashboard.

Average age of open problems
:   The score for this indicator is calculated according to the formula \[\[Summed age of open problems\]\] / \[\[Number of open problems\]\] / 24

Number of open problems not updated in last 30 days
:   The number of open problems with the value of the Updated field more than 30 days ago.

Number of open problems not updated in last 90 days
:   The number of open problems with the value of the Updated field more than 90 days ago.

Average close time of problems
: The score for this indicator is calculated according to the formula \[\[Summed duration of closed problems\]\] / \[\[Number of closed problems\]\] / 24  
The following indicators are not shown directly on the dashboard but are used in calculating formulas:

* Summed age of open problems
* Summed duration of closed problems
{#problem-daily-7d-28d-dashboard__ul_ov4_jvn_blb}

## Breakdowns {#problem-daily-7d-28d-dashboard__section_yfw_qk4_2fb}

You can apply breakdown elements on this dashboard to all widgets simultaneously. Only Assignment Group elements are available. Select one or more assignment groups from the Select elements list.  

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