Monitoring non-persistent Virtual Desktop Infrastructures (VDIs) with Digital End-User Experience (DEX) enables your organization to track performance issues and troubleshoot efficiently.

Non-persistent VDIs provide end users with a fresh desktop environment each time they log in. VDIs are an attractive choice for organizations requiring standardized and secure desktops, such as those in healthcare, education, or customer support.

When a VDI is initialized for the first time, it completes the standard registration process and downloads a certificate from the ServiceNow cloud. The certificate is then backed up to the persistent storage for future sessions.

During subsequent active sessions, the Agent Client Collector (ACC) continuously collects performance and usage data. Before a session ends, the log-off script pushes any residual metrics to the ServiceNow cloud, helping to prevent data loss. In subsequent sessions, the log-on script restores the certificate from persistent storage, enabling local authentication and eliminating the need to download certificates again. This process minimizes the load on the ServiceNow instance and promotes efficient operation.

Benefits of monitoring non-persistent VDIs

Monitoring non-persistent VDIs with Digital End-User Experience addresses these challenges by enabling the following.

Enhanced user experience

You can identify performance issues such as slow logging in, crashes, or sluggish application and device performance, even after the desktop session has ended.

Efficient troubleshooting

You can analyze device and application metrics data to pinpoint issues reported by employees, reducing guesswork in problem resolution.

Resource optimization

You get insights into whether virtual desktops are over- or under-provisioned, helping to balance cost and performance.

Confident planning

You can anticipate peak usage, scale resources effectively, and promote infrastructure stability under demand.