---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# DEX Application and Device Health reference

# DEX
Application and Device Health reference {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Reference topics provide additional information about the cards, lists, and forms that helps you to configure and use DEX
Application and Device Health.
* **[Installed with DEX](https://servicenow-prod.fluidtopics.net/OdsbL~fMNCgR~0XMoO6yFQ)**   
  Several types of components are installed with activation of the DEX application \[sn_dex\] plugin, including user roles and tables.
* **[Landing page cards](https://servicenow-prod.fluidtopics.net/Y9DXn2HKvktyqtaAmPQiGQ)**   
  The landing page cards provide a visual summary of active and impacted devices, and alerts for monitored applications, facilitating efficient data analysis across various categories.
* **[Digital End-User Experience Remedial Actions](https://servicenow-prod.fluidtopics.net/kxWu8pU_tTOP6KQASQPPTA)**   
  ServiceNow® Digital End-User Experience (DEX) provides base system remedial actions to resolve issues on DEX-monitored devices.
* **[DEX Insights reports](https://servicenow-prod.fluidtopics.net/spaejYsb4Jw~Zmoe7g_azg)**   
  The Digital End-User Experience (DEX) Insights tab provides reports on the user device battery health, system compliance, system performance, and system time, which enables efficient monitoring and issue identification.
* **[Custom insights report form](https://servicenow-prod.fluidtopics.net/NyM0Ip9EP661~PExnI1FCA)**   
  Query builder gives you an ability to create a custom insights report for metrics collected across your digital space.
* **[Applications list](https://servicenow-prod.fluidtopics.net/tPkAnAH8OPndWyFW8N8W5A)**   
  It provides details about an application, including its Name and classification as either an installed or Web-based application, counts of alerts and incidents, and Impacted devices.
* **[Application and Device Health usage monitoring](https://servicenow-prod.fluidtopics.net/l3CFQbSB0A6y4mXuCUk2Ug)**   
  You can monitor how your end users are using application health and device health.
* **[Devices list](https://servicenow-prod.fluidtopics.net/WtJ2W8RZolF9dJyT6fqP0g)**   
  The Devices page provides information on your organization devices, the device assigned user, last login, matching assignments, status, active alerts, and incidents.
* **[Device details pages](https://servicenow-prod.fluidtopics.net/lNiKCUMibE8sAYU8H~C77g)**   
  The device details provide a comprehensive view of device health, including alerts, incidents, battery status, and hardware details. It also tracks applications, running processes, app and device performance, battery, and Wi-Fi data. Network monitoring offers connection details, performance metrics, device metrics, network experience, and access. Additionally, you can access custom queries for more detailed insights.
* **[Administration cards](https://servicenow-prod.fluidtopics.net/GxQA~gQ5nMiAGRSCMKn56w)**   
  The administration cards provide you with the capability to monitor and manage applications, where you can add, enable, or disable as necessary. You can get insights into the policies applied for compliance, view the list of DEX users and DEX administrators, manage the metric rules and devices with Agent Client Collector installed for data analysis.
* **[Metrics analyzer form](https://servicenow-prod.fluidtopics.net/PFH_WI_I4~YUamFxGpkOBA)**   
  DEX Metrics analyzer provides you with an ability to look up metrics collected for specific devices and applications.
* **[New DEX event form](https://servicenow-prod.fluidtopics.net/f5DhbbfboGCUJzBtPrAYrA)**   
  The New record form for DEX event monitoring enables you to add events to monitor.
* **[Metrics monitored by DEX](https://servicenow-prod.fluidtopics.net/KvCKZHSZDmEk5cyJ1QJ_zw)**   
  Find out what endpoint performance and compliance metrics are monitored by DEX, as well as the frequency of data collection and the related check definitions and policies.
* **[Metrics monitored by DEX for Zoom](https://servicenow-prod.fluidtopics.net/zVlRH3UYc21wvl5SnvoshQ)**   
  View the zoom metrics that appear in Summary and call quality metrics tabs.
* **[Zoom call quality metrics on the Details page](https://servicenow-prod.fluidtopics.net/CNVRTUcqQZEYj3yWXbtyiA)**   
  View the granular call quality metrics for on the Details page.