Employee experience in AI-native IT Service Management
AI-native ITSM provides a comprehensive employee or requester experience with an AI chat first approach to find answers, request items, check status, and create incidents.
Key features of Employee Center portal
From the Employee Center portal, an employee can perform the following actions:
- Search for relevant information. In the base system, the following external content sources are supported:
- Microsoft Support/Microsoft Windows
- Zoom
- Webex
- Okta
- Apple Support
- Zscaler
- Open IT ticket
- Check the status of employee's requests and incidents in a simplified view
- Browse commonly requested catalog items
- Access open and completed tasks
- Access the requests assigned to or submitted by the employee
- Access the favorites
- Review notifications
- Get support
Hinweis:
The Employee Center portal experience is integrated and available in Microsoft Teams chat.