Configure the duration to view the requester's activities for an interaction in Service Operations Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Configure the duration to display requester’s history, consisting of tasks, interactions, and assets. These details are displayed in the Requester Information side panel of Interaction Management record

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > Service Operations Workspace Admin Center > Overview.
    2. Select Configure of Interaction Management from the ITSM core configurations section.
    3. Enter the number of days to fetch the data in Days to display data section.
      Maximum limit is 7 days.
    4. Select Update.