View or join slack channel from an incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • View all slack channels associated with an incident to know if a required slack channel already exists before you create a new one. You can also import messages from a slack channel.

    Vorbereitungen

    • Role required: sn_incident_write, itil, or admin
    • Plugins required:
      • Collaboration Services plugin (sn_tcm_collab_hook) version 2.0.x
      • Slack Spoke for ServiceNow Integration Hub plugin (com.sn.slack.ahv2) version 1.3.x

    Warum und wann dieser Vorgang ausgeführt wird

    The system property sn_tcm_collab_hook.slack_on_task enables the slack feature on a task table. By default, the value is incident. If you want to enable the slack feature on other task tables, such as problem or change_request, add the table names in the Value field.
    Hinweis:
    When an incident becomes inactive, the associated slack channels get archived.

    Prozedur

    1. Navigate to All > Incident > Open.
    2. Open an active incident record.
    3. Click the View Slack Channels related link.
      Abbildung : 1. View slack channels
      View slack channels
      All the dedicated slack channels for the incident are displayed.
      Hinweis:
      The Join channel option appears only for public channels.
    4. Wahlweise: Click View channel to open the slack channel.
    5. Click Join channel to join any slack channel.
    6. To import messages from any slack channel, click Import messages.