Setting up Software Asset Management Foundation plugin

Freigeben Version: Australia

Aktualisiert 16. Juni 2026

1 Minute Lesedauer

Set up Software Asset Management Foundation plugin before configuration.

Vorbereitungen

Role required: sam_admin

Warum und wann dieser Vorgang ausgeführt wird

Once you have requested Software Asset Management Foundation plugin and it has been activated from ServiceNow personnel, complete these steps to set up Software Asset Management Foundation plugin before you begin to use it.

Prozedur

Determine whether you are currently running the ITSM Software Asset Management feature of Asset Management using the Legacy Software Asset Management plugin.
Check the list of plugins to see if the Software Asset Management (com.snc.software_asset_management) plugin is active.
- If so, complete the Software Asset Management Foundation plugin migration procedure.
  This step automatically converts and adds new tables, forms and lists, fields and values, and disables deprecated functionality. It also contains manual procedures for you to complete for successful migration.
- If not, proceed to the next step.
Determine whether Discovery is activated (see Request Discovery).
Check the list of plugins to see if the Discovery plugin is active.
- If so, run the Migrate Software Asset Management Foundation plugin software installations script.
  This step copies records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table, so that any previously discovered software installs are utilized by the Software Asset Management Foundation plugin.
- If not, activate and configure Discovery.
  For more information, see Discovery.
Proceed to Get started with Software Asset Management Foundation plugin to begin using the Software Asset Management Foundation plugin in your environment.