---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View Desktop Assistant usage metrics

# View Desktop Assistant usage metrics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a DEX administrator, view Desktop Assistant usage metrics of end users.

## Vorbereitungen

Confirm that the DEX plugin (sn_dex) is installed.

Role required: admin

## Prozedur

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon (![The DEX Administration icon.]()).
3. Under Desktop Assistant, select Usage metrics.  
   You can view the Desktop Assistant users who are logged in, their connection status, and the Desktop Assistant versions.  

   For more details on the usage metrics, see [Desktop Assistant usage metrics](https://servicenow-prod.fluidtopics.net/ZKi3I4h5UfqFawBFCCr7AQ "Usage metrics dashboard enables you to monitor the connection status of your device, user login status, application version, and the number of incidents created using the Desktop Assistant application, ensuring smooth communication with the ServiceNow instance.").