Site Reliability Operations

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • Enterprises rely on digital services to deliver modern customer experiences. These digital services run on applications that need rapid development, testing, and production to deliver business outcomes.

    Starting with the Washington DC release, Site Reliability Operations is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Companies delivering digital transformation outcomes are moving more workloads to the cloud and focusing on modular apps and micro services. It is becoming a team sport for DevOps and Site Reliability Engineers (SRE). The ServiceNow® Site Reliability Operations (SR Ops) application facilitates the operations of Site Reliability Engineering (SRE) teams.

    Abbildung : 1. Service resilience across distributed and centralized teams
    Increase service resilience across your distributed and centralized teams.

    Site Reliability Engineering (SRE) defines the reliability goals, measure those goals, and work to improve the services as needed. Site reliability engineers can register services, monitor service health, and respond to alerts and incidents effectively with the Site Reliability Operations application.

    SR Ops provides SRE teams with the ability to:
    • Manage their on-call schedules and escalations
    • Correlate telemetry signals from monitoring tools
    • Manage alert rules for telemetry signals
    SR Ops provides Central IT Operations with:
    • Central visibility of services registered by SRE Teams
    • Visibility into the work of distributed teams without slowing them down

    Watch the following video for a general understanding of SR Ops and how it is used.

    Visit our community

    For thought leadership, prescriptive guidance, and to interact with the product team and other customers using SR Ops, visit the SR Ops community.

    Get Started with SR Ops

    There are two main guides to set up SR Ops. First, there is the SR Ops setup guide that will help administrators setup and configure the product. This guide also covers any setup that Central IT needs to do before the SRE teams begin using the product. Then there is the SR Ops user guide which covers what an SRE team needs to do to start managing the services they own in SR Ops.

    Supported Integrations

    Get help from SR Ops resources