---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable Benchmarks

# Enable Benchmarks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the Benchmarks application for your company to enable your company to compare performance with industry peers. You can opt out of Benchmarks at any time.{#t_EnableBench__enable-benchmarks}

## Vorbereitungen

To keep the Benchmarks comparison data clean, you can opt in to
Benchmarks only from your production instance.
Role required: sn_bm_client.benchmark_admin

## Warum und wann dieser Vorgang ausgeführt wird

Benchmarks is installed on your instance by default. It is also installed with the ITSM Success Dashboard application. Enable Benchmarks by opting in to the application.  
Six months of global data is available after opting in. If available, the corresponding data for your instance is also included.  
Hinweis:  
Past data for your instance is only available for Benchmarks users upgrading from a previous release.

## Prozedur

1. Opt in to Benchmarks by using the guided setup or the Success Dashboard.

   | Using | Do this |
   | Guided setup | 1. Navigate to Continual ImprovementAdministrationGuided Setup. 2. Go to the Enable Benchmarks section and select Configure. {#t_EnableBench__ol_pkq_4ly_clb} |
   | ITSM Success Dashboard | 1. Navigate to AllSuccess DashboardGetting Started. 2. On the Success Dashboard Admin Console, locate Benchmarks and select Configure. {#t_EnableBench__ol_hyd_sqq_pfc} |
   |-|-|

   {#t_EnableBench__choicetable_s1g_hly_clb}
2. In the Opt-in to Benchmarks section on the Benchmarks configuration page, select the Opt-in Agreement link.
3. Read the Opt-in agreement and then select Okay.
4. Acknowledge the Opt-in agreement by selecting the Yes, I agree/accept the Opt-In Agreement check box.
5. Select Opt-in.  
   The Benchmarks configuration page appears and Benchmarks is enabled on your instance.

## Nächste Maßnahme

1. [Assign roles for Benchmarks users](https://servicenow-prod.fluidtopics.net/5W6gAYYTIJSX7_ZvLTCC8w "Assign roles for Benchmarks users based on their access requirements.")
2. [Configure KPI participation](https://servicenow-prod.fluidtopics.net/6trlCAioLC5uDKRj~sr9LA "Review and configure Benchmarks KPI participation by opting in or out of categorized KPIs.")

   For information about the Benchmarks KPIs available for each category, see [Benchmark KPIs](https://servicenow-prod.fluidtopics.net/HJRi8emDGB98WuCPhvxcHA "You can enable or disable a benchmark KPI, and customize KPI conditions. Integration with Performance Analytics provides daily data collection and drill down capabilities on KPI data.").
{#t_EnableBench__ol_rgv_z1t_pfc}
* **[Getting started with the ITSM Success Dashboard admin console](https://servicenow-prod.fluidtopics.net/4bBMGpi8k~IlB_Yc7dZjyg)**   
  With the new ITSM Success Dashboard admin console, you can access the Benchmarks application.
* **[Assign roles for Benchmarks users](https://servicenow-prod.fluidtopics.net/5W6gAYYTIJSX7_ZvLTCC8w)**   
  Assign roles for Benchmarks users based on their access requirements.
* **[Opt out of Benchmarks](https://servicenow-prod.fluidtopics.net/_xe~IlqPRIjhfkU9U64NyQ)**   
  You can opt out of Benchmarks at any time. If you opt out, your company usage data is no longer included in the Benchmarks data set, and you no longer see aggregate metrics.