Get started with AI search in new or zBoot instances

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Enable intelligent query features that help agents to quickly find the required answers in ITSM Mobile Agent in new or restarted instances.

    Vorbereitungen

    Role required: ais_admin or admin

    Warum und wann dieser Vorgang ausgeführt wird

    AI search is enabled by default in the base system for new and restarted instances. You must publish the associated search profile.

    Prozedur

    1. To ensure AI search is enabled, navigate to All > AI Search > AI Search Status.
      Abbildung : 1. AI Search
      AI search confirmation
    2. Publish the AI search-related search profile.
      1. Navigate to All > AI Search > Search Experience > Search Profiles.
      2. Click ITSM Mobile Agent Search Profile.
      3. Click Publish.