---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up Desktop Assistant

# Setting up DEX
Desktop Assistant {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set up Desktop Assistant to give end users quick access to self-service and diagnostic tools, timely notifications about outages and announcements, and support options like Employee Center, Virtual Agent, or live agents.

## Configuration overview {#config-dex-desktop-exp__section_wkr_5tw_fgc}

You must have the Desktop Assistant administrator role \[sn_dex_desktop.admin\] role to configure Desktop Assistant.

1. [Download and install Desktop Assistant](https://servicenow-prod.fluidtopics.net/cksSdSG_E_BAQc4iuB9x9w "Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management solutions.").
2. [Configure Open Authorization details](https://servicenow-prod.fluidtopics.net/gzXi~zOgB46o3u12XorkKA "Edit the Open Authorization (OAuth) field values, as required.").
3. [Customize Desktop Assistant home page](https://servicenow-prod.fluidtopics.net/GvgDSSniVKpoiIM15o137w "Modify the Desktop Assistant home page as required.").
4. [Enable or disable notifications](https://servicenow-prod.fluidtopics.net/wLjRZirybXrXmOfGqaQeYQ "Enable notifications to stay informed and engaged receiving timely updates and notifications about important events and activities within the system.").
5. [Enable Virtual Agent or chat](https://servicenow-prod.fluidtopics.net/_no6HSZHINDkMapPKt1mtQ "Enable Virtual Agent so that you can find solutions to your inquiries quickly and seamlessly, without having to wait on hold or speak to a representative over the phone.").
6. [Map a card to a section](https://servicenow-prod.fluidtopics.net/PEt1V5JU7FlbvQ8ugVr1QQ "Map a card to the section under which it must appear.") or [Delete a card from the Desktop Assistant home page](https://servicenow-prod.fluidtopics.net/EoJK54wUhhS1ZR_hpEGFQg "Delete a card from the Desktop Assistant home page when you no longer need it.").
7. [Add a section in the Desktop Assistant home page](https://servicenow-prod.fluidtopics.net/QURT032aYhgXaibDuGx14g "Add a section to the Desktop Assistant home page to organize related cards under that section for easy navigation.") or [Delete a section from the home page](https://servicenow-prod.fluidtopics.net/DpTjjTiT0ZlnW3JGgt_jsw "Delete a section when you no longer need it in.").
{#config-dex-desktop-exp__ol_v4p_1ww_fgc}  
Hinweis:  
If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:

* macOS: Users/\[username\]/Library/Application Support/desktop_assistant_app/logs
* Windows: Users\\\[username\]\\AppData\\Roaming\\desktop_assistant_app\\logs
{#config-dex-desktop-exp__ul_jnx_rxk_c1c}