---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a problem task in Service Operations Workspace

# Create a problem task in Service Operations Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

When you need to engage another team or agent for help, create and assign a problem task.

## Vorbereitungen

Role required: itil or problem_coordinator

## Prozedur

1. Open a problem.
2. From the problem record page, create a problem task in the one of the following ways.
   * Select Create problem task.
   * From the Problem Tasks tab, select New.
   {#create-problem-task-sow__choices_gxp_ls1_2bc}
3. In the Create problem task dialog box, select the problem task type.  
   * Root cause analysis: Tasks to investigate the root cause of a problem and to find a resolution for the problem.
   * General: Tasks other than root cause analysis tasks.

   {#create-problem-task-sow__ul_jlm_tqy_5sb}

   For information about creating additional task types, see [Create a task type for problem or change in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/lFA~mQKbUfSDLCCxnc42Xg "Configure a task type that can be used during problem or change creation.").
4. Select Create.
5. On the problem task form, fill in the fields.  
   For a description of the field values, see [Problem task form](https://servicenow-prod.fluidtopics.net/9DKj5TLxSkgGDUgXnUhpkw "Description of the field values for the problem task form in Service Operations Workspace.").
6. Select Save.
**Zugehörige Konzepte**   

* [Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/8GMaavnhdUxeBknIT2MNTw "You can use Problem Management models to tailor processes for specific use cases.")
* [Problem Management in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/L7SD66LHOiNMu54J0y0QBg "Reference topics provide additional information about Problem Management in Service Operations Workspace.")  
**Zugehörige Tasks**   

* [Create a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/O4H2XjZKLTipD4zDzIoAFA "Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.")
* [Work on a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/pefR1v5pETPBYXJpDV6K9A "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")
* [Work on a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/7SwJh4CQ9I42NrJSQTz66Q "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")