Resolve and close a major incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Resolve a major incident to reinstate service after the interruption.

    Vorbereitungen

    Role required: major_incident_manager or admin

    Prozedur

    1. Open a major incident record.
    2. Review the major incident record to ensure that the issue associated with the major incident is resolved.
    3. Select Resolve.
    4. On the Resolve major incident pop-up window, fill in the details.
      Tabelle : 1. Resolve major incident
      Field Description
      Resolution code Category of how the major incident was resolved. Possible values are:
      • Duplicate
      • Known error
      • No resolution provided
      • Resolved by caller
      • Resolved by change
      • Resolved by problem
      • Resolved by request
      • Solution provided
      • Workaround provided
      Resolution note Brief description on how the major incident was resolved.
    5. Select Resolve.
      The state of the major incident is set to Resolved.
    6. Select Close.

    Ergebnisse

    The state of the major incident is set to Closed.