Configure the migration of a custom ITSM table from ITSM Agent Workspace to Service Operations Workspace for ITSM

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • If you have a custom ITSM table that must be migrated, you must enable the migration of the associated list categories and modules, list actions, related list actions, and New record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. From the All menu, in the navigation filter, enter sys_properties.list.
    2. Search for the sn_sow_migration.itsm_aw_migration_tables system property.
    3. In the Value field, add the custom ITSM table's id to the comma-separated list.
      By default, the Value field contains all ITSM tables whose list categories and modules, list actions, related list actions, and New record menu items should be migrated from ITSM Agent Workspace to Service Operations Workspace for ITSM.
    4. Select Update.