---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Working with services

# Working with services {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

A service can represent a team that you want to open incidents against. When you create
a service in SR Ops, it must reflect a service in your
infrastructure. You can add Event Management Application Performance Management (APM)
tool integrations to that service to receive events from those APMs.
* **[Configuring and integrating a service](https://servicenow-prod.fluidtopics.net/7uSoNU109lBhVnn1fZeBjw)**   
  When you create a service, you specify the basic tasks and parameters that define what makes up your service and how it should behave.
* **[Filter alerts, incidents, and change requests](https://servicenow-prod.fluidtopics.net/A4QO3VDmumfFlK22qKT7lw)**   
  Narrow your search results with filters.
* **[Approve a change request](https://servicenow-prod.fluidtopics.net/Sl3e2YKLIlojc7ELVx1OOQ)**   
  Approve a change request when the change is reviewed and approved by the Change Advisory Board (CAB) workbench.
* **[View the CMDB map of an SR Ops service](https://servicenow-prod.fluidtopics.net/xJxBaIsjxrkpYofGyuofpA)**   
  View the service map for any SR Ops service to understand how services in your architecture connect and communicate.