Reactivate escalation engine

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Escalation engine is replaced with 2011 SLA Engine.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    ServiceNow Express used the legacy Escalation Engine to process SLAs. If for any reason a customer who has upgraded from ServiceNow Express to ServiceNow Enterprise wants to reactivate the Escalation engine, they can follow the steps below.

    Prozedur

    1. Navigate to sys_properties.list.
    2. Update the property com.snc.sla.run_old_sla_engine to true.
      Hinweis:

      ServiceNow recommends using the 2011 SLA Engine.