---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Benchmarks

# Benchmarks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top performers. You can contrast the performance of your organization with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance.{#r_Benchmarks__benchmarks-short-desc}
This video provides you with an overview of Benchmarks.

|-|-|-|
| Explore * [Benchmarks overview](https://servicenow-prod.fluidtopics.net/EbYTG2_~aaqSiSK66_~YEg "The ServiceNow Benchmarks application securely collects daily data on your instance and then aggregates the data into monthly global benchmark reports.") * [Benchmark KPIs](https://servicenow-prod.fluidtopics.net/HJRi8emDGB98WuCPhvxcHA "You can enable or disable a benchmark KPI, and customize KPI conditions. Integration with Performance Analytics provides daily data collection and drill down capabilities on KPI data.") * [Domain separation and Benchmarks](https://servicenow-prod.fluidtopics.net/dhuZc6zF1vLdqDrR6fx8ug "Domain separation is unsupported in the Benchmarks application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") {#r_Benchmarks__ul_ndx_bnb_5bc} | Set up * [Enable Benchmarks](https://servicenow-prod.fluidtopics.net/OT8uOSrPDm98_j2vVFB9SA "Configure the Benchmarks application for your company to enable your company to compare performance with industry peers. You can opt out of Benchmarks at any time.") * [Configure KPI participation](https://servicenow-prod.fluidtopics.net/6trlCAioLC5uDKRj~sr9LA "Review and configure Benchmarks KPI participation by opting in or out of categorized KPIs.") {#r_Benchmarks__ul_odx_bnb_5bc} | Administer * [Link or customize a benchmark KPI](https://servicenow-prod.fluidtopics.net/qp1cjmk_WJaaNgUVQBjkJA "You can customize KPI conditions to fit the needs of your organization better.") * [Drill down within benchmark KPI data (deprecated)](https://servicenow-prod.fluidtopics.net/QGBZ4Nyab~6YI0W_J1FFrA "You can drill down within benchmark KPI data for further analysis within Performance Analytics.") {#r_Benchmarks__ul_pdx_bnb_5bc} |
| Use * [Deprecated Benchmarks dashboard](https://servicenow-prod.fluidtopics.net/NN1kY0lH6xMHknKKcka~Tw "The Benchmarks dashboard shows KPI data, performance trends, and indicator scorecards.") * [View benchmark KPI data (deprecated)](https://servicenow-prod.fluidtopics.net/ocbQ5ND0SfyO1Uve6gYaPA "Benchmarks KPI data is shown in Service Portal. Data includes values for your company instance, and for global data.") * [Benchmarks KPI performance trend and recommendations (deprecated)](https://servicenow-prod.fluidtopics.net/O5xuaxH1PQL77hHA2cTtMg "The Benchmarks KPI performance chart trend view shows your KPI performance comparison with global data, and provides recommendations to implement for improved performance of your KPI.") * [ITSM dashboards](https://servicenow-prod.fluidtopics.net/NN1kY0lH6xMHknKKcka~Tw "The Benchmarks dashboard shows KPI data, performance trends, and indicator scorecards.") {#r_Benchmarks__ul_qdx_bnb_5bc} | Troubleshoot and get help * [Troubleshooting Benchmarks errors](https://servicenow-prod.fluidtopics.net/LZ1TOUOlBFWbMNyKhQCSWg "Troubleshoot and resolve common errors when setting up or running Benchmarks.") * [Ask or answer questions in the Benchmarks forum](https://community.servicenow.com/community/it-service-management?tagSet=2287) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#r_Benchmarks__ul_rdx_bnb_5bc} |   |
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