---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up an SR Ops team

# Set up an SR Ops team {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set up a team and define services for the team. Teams are responsible for the issues
that occur in the associated services.

## Vorbereitungen

Role required: sro_admin or sro_manager

## Warum und wann dieser Vorgang ausgeführt wird

The first time that you set up a team, you do it in the Service Portal. For more information, see [Set up the first SR Ops team](https://servicenow-prod.fluidtopics.net/pXqDI3eBmfqbYJJMeemDxQ "To set up a team, you first request a team catalog item and then specify team members. If your request is approved, you are granted the sro_manager role. The first time that you set up a team, you do it in the Service Portal. For every subsequent team, you use a streamlined process in the SR Ops Workspace."). After you create your first team, you
set up all subsequent teams using the process described in this topic.

## Prozedur

1. Navigate to AllSite Reliability OperationsSite Reliability Ops Workspace.
2. Use one of the following methods to open the Create New Team form and then fill in the form:
   * On the Home page, in the My Teams section, click the Create New Team icon (![Create New Team icon.]())
   * On the Teams page (![Teams page icon.]()), click Create New Team.

   {#sro-team-create__choices_tyb_khy_znb}  
   {#sro-team-create__id_ak3_j2y_znb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique and meaningful name for the team. |
   | Manager | Person who manages the team. Hinweis: When your request for a team is approved, you are granted the sro_manager role. |
   | Members | Users who will be team members. |
   | Description | Description of the team that will help others to understand its organization and purpose. |
   | Email | Email address that includes all team members. |
   | Tags | Tags that can help other users search for your team. |
   [Tabelle : 1. Create New Team form]

   {#sro-team-create__id_ak3_j2y_znb}
3. Click Save.  
   Your request is submitted for approval to the admin. When the request is approved, the following things happen:
   * The team is created. The term sr_ops appears next to the team title to indicate that the team is created from SR Ops.
   * You are granted the sro_manager role.
   * The team can be assigned to support a service.
   {#sro-team-create__ul_wwp_43y_znb}  
   Hinweis:  
   SR Ops users create and manage teams through asynchronous flows. By default, approvals are required. In some cases, therefore, changes made in the UI and the resulting database updates may be delayed.

## Nächste Maßnahme

If your team does not have any on-call schedule associated, the workspace displays a
notification to configure the schedule.
* **[Set up on-call schedule and escalation policies for your team](https://servicenow-prod.fluidtopics.net/myZgp6GSfVX5gwXykfWVuQ)**   
  Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts. On-call schedules determine who is on call or available at a given time.
* **[Manage your team details](https://servicenow-prod.fluidtopics.net/ifXkWUjHAQ7rQATvgWRkeQ)**   
  Add or edit team members, description, contact information of you team.
* **[Manage your team members](https://servicenow-prod.fluidtopics.net/RKXqq37JI6iqdS3QdEBo6w)**   
  Add new team members to your team. Edit the list of existing team members as required to plan, manage, resolve issues, and increase the efficiency of your business operations.
* **[Manage services for your team](https://servicenow-prod.fluidtopics.net/LT84RBJL501e8vVrwgKFcQ)**   
  Add or update the list of services associated with your team. Subscribing a team to a service creates alerts for the team members of that service. Team members are notified whenever there is a new incident within the service or any changes are made to the incident.

**Zugehörige Tasks**   

* [Set up the first SR Ops team](https://servicenow-prod.fluidtopics.net/pXqDI3eBmfqbYJJMeemDxQ "To set up a team, you first request a team catalog item and then specify team members. If your request is approved, you are granted the sro_manager role. The first time that you set up a team, you do it in the Service Portal. For every subsequent team, you use a streamlined process in the SR Ops Workspace.")  
**Zugehörige Verweise**   

* [User roles and responsibilities in SR Ops](https://servicenow-prod.fluidtopics.net/0lCniwmZzRQ~rio2GxlWcA "With user roles, you can grant users access to different parts of the SR Ops console. Roles determine the actions that users can or cannot perform in SR Ops.")