---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a problem in Service Operations Workspace

# Create a problem in Service Operations Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Investigate the root cause of recurring incidents or a major incident. Provide a permanent fix to help prevent them from happening again.

## Vorbereitungen

Role required: itil or problem_coordinator

## Prozedur

1. Create a problem from any of the following sources.

   | Option | Description |
   | From any Problem list | 1. Navigate to any list of problems. Hinweis: The following lists are available for problems: * Assigned to you * Unassigned * Open * Resolved * Risk Accepted * Known Errors * All {#create-problem-sow__ul_cmb_4ww_5sb} 2. Select New. {#create-problem-sow__ol_bmb_4ww_5sb} |
   | From an incident | 1. Open an incident. 2. From the incident record page, select the list beside Create change request. 3. Select Create problem. {#create-problem-sow__ol_nby_pww_5sb} |
   | From a customer interaction regarding an issue with a cause that must be investigated | 1. Open an interaction. 2. From the record page, select Create problem. {#create-problem-sow__ol_kbt_1zy_5sb} Hinweis: Enable the Allow Problem creation from Interaction (glide.problem.interaction.allow_create) problem property from ProblemProblem Properties. For more information, see [Configure properties for Problem Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/amPXskN9Acf3khJ7sSlFKQ "Configure the properties used to control process-related features, such as creating a problem task on a closed problem and re-analyzing a closed or a canceled problem."). |
   |-|-|

   {#create-problem-sow__choicetable_vrd_rrt_tsb}
2. On the problem form, fill the fields in the Details tab.  
   For a description of the field values, see [Problem form](https://servicenow-prod.fluidtopics.net/YqDPkhzHBi8tSLtD8qTO7g "Description of the field values for the problem form in Service Operations Workspace.").
3. Select Save.
**Zugehörige Konzepte**   

* [Problem Management models in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/8GMaavnhdUxeBknIT2MNTw "You can use Problem Management models to tailor processes for specific use cases.")
* [Problem Management in Service Operations Workspace reference](https://servicenow-prod.fluidtopics.net/L7SD66LHOiNMu54J0y0QBg "Reference topics provide additional information about Problem Management in Service Operations Workspace.")  
**Zugehörige Tasks**   

* [Work on a problem in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/pefR1v5pETPBYXJpDV6K9A "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")
* [Create a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/G9a97No7DqB4Z5IaojvJjg "When you need to engage another team or agent for help, create and assign a problem task.")
* [Work on a problem task in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/7SwJh4CQ9I42NrJSQTz66Q "Manage problems and problem tasks through their life cycle, share workarounds or fixes with related incidents, and create known error articles to help deflect incidents.")