---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Setting up

# Setting up Scheduling in Workforce Optimization for ITSM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manage events using the team calendar. You can create different types of event
categories and use scripted extension points to customize the event types.
* **[Configure the due date logic for shift approval flows](https://servicenow-prod.fluidtopics.net/sPz2ySd6UXW1EIHav3ZevA)**   
  As an administrator, you can configure the due date logic for the time-off request and shift-swap request approval flows.
* **[Configure event categories for the ITSM Manager Workspace](https://servicenow-prod.fluidtopics.net/H__dRx925el11_WMlullAw)**   
  Add an event category. Create or update field configurations for events. You can also specify if an event category must be excluded when the shift coverage for agents is calculated.
* **[Create or enable access to event types to add them to the team calendar](https://servicenow-prod.fluidtopics.net/_rR_s~DaFa9s9DW5m23Ppg)**   
  Create multiple events from the same category and add them to the calendar in ITSM Manager Workspace. Enable agents or managers to create specific event types.
* **[Event type extension points in Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/8l2_O7XiZKEOtoMtYUTa4Q)**   
  Use extension points to call scripts for event categories such as a meeting, time off, or work time.
* **[Synchronize agent calendar in Workforce Optimization for ITSM with the Microsoft Outlook calendar](https://servicenow-prod.fluidtopics.net/ea74_4zZOEudcEovwvrCmw)**   
  Streamline the way that agents manage their calendar so that they can view their schedule in one location.