---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Reference

# Coaching reference {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Coaching reference content
includes business rules and field descriptions.

## Coaching on a non-task table {#coaching-reference__section_fg3_ylx_ffb}

To provide coaching on a table source that does not extend the Task table, you must create
a business rule to initiate the coaching process.

The business rule Evaluate coaching opportunity on tasks initiates
coaching for tables that extend Task. You can copy this business rule and modify it for
tables that do not extend the Task table.
Abbildung : 1. Evaluate coaching opportunity on a non-task table

## Coaching assessment flow states {#coaching-reference__section_x2p_vxx_ffb}

Abbildung : 2. Coaching Assessment Flow ![CoachingAssessmentFlow]() {#coaching-reference__table_ehy_wxx_ffb__entry__2}

| State | Description |
|-|-|
| Open | New coaching opportunity. |
| Work in Progress | Trainee is being coached. |
| Resolved | All learnings and coaching in the assessment have been completed successfully. |
| Closed Complete | Assessment has been resolved and closed. |
| Closed Incomplete | Assessment has been closed but was not completed, typically because the coaching assessment Due date has expired. |
[ ]

{#coaching-reference__table_ehy_wxx_ffb}

## Form and list permissions {#coaching-reference__section_arn_r44_gfb}

{#coaching-reference__table_msy_s44_gfb__entry__2}

| Element | Permissions |
|-|-|
| Coaching Opportunity | * sn_coaching.admin: create, write, delete * sn_coaching.coach: read * sn_coaching.trainee: none {#coaching-reference__ul_xvl_z44_gfb} |
| Coaching Assessment | * sn_coaching.admin: create, write, delete * sn_coaching.coach: create, write own or group assessment * sn_coaching.trainee: read own assessment, write own assessment work notes {#coaching-reference__ul_zfh_2p4_gfb} |
| Training History | * sn_coaching.admin: view * sn_coaching.coach: view * sn_coaching.trainee: none {#coaching-reference__ul_x2q_vq4_gfb} |
| Assigned Training | * sn_coaching.admin: create, write, delete * sn_coaching.coach: create, write and delete own training action * sn_coaching.trainee: view {#coaching-reference__ul_mkr_br4_gfb} |
| Training | * sn_coaching.admin: create, write, delete * sn_coaching.coach: create, write and delete own training * sn_coaching.trainee: view {#coaching-reference__ul_ulq_pr4_gfb} |
| Virtual Coachings | * sn_coaching.admin: create, write, delete * sn_coaching.coach: read, and associate existing virtual coach to a coaching opportunity * sn_coaching.trainee: none {#coaching-reference__ul_yv4_tr4_gfb} |
| Virtual Coach | * sn_coaching.admin: create, write, delete * sn_coaching.coach: create, write and delete own virtual coaching * sn_coaching.trainee: none {#coaching-reference__ul_q34_vr4_gfb} |
[ ]

{#coaching-reference__table_msy_s44_gfb}

## Coaching Properties {#coaching-reference__section_rdb_dzr_3nb}

{#coaching-reference__table_u2w_jh5_fnb__entry__2}

| Property | Description |
|-|-|
| sn_coaching.kb_article_duration | Number of days to read the knowledge article. The admin (sn_wfo.admin) sets the number of days for the trainee to complete reading the article. The number of days is converted to the due date for the trainee to complete the training. It is calculated from the current date taking the trainee's time zone into consideration. * Type:Integer * Default value:5 {#coaching-reference__ul_v2w_jh5_fnb} |
| sn_coaching.exclude_weekends_on_training_due_date | Excludes weekends when the due date is set for trainees to complete training. * Type:true \| false * Default value:true {#coaching-reference__ul_w2w_jh5_fnb} |
[Tabelle : 1. Properties]

{#coaching-reference__table_u2w_jh5_fnb}  
{#coaching-reference__table_i5x_rr5_jpb__entry__2}

| Property | Description |
|-|-|
| glide.ui.sn_coaching_assessment_activity.fields | Edit coaching assessment activities. * Type: string * Default value: assigned_to,cmdb_ci,state,impact,priority,opened_by,work_notes,comments,\*Attachments\*,assessment_of {#coaching-reference__ul_l5x_rr5_jpb} |
| sn_coaching.recommended_learning_deprecated | Coaching Recommended Trainings is being deprecated and replaced with the Learning Tasks and course items from Coaching with Learning. * Type: string * Default value: true {#coaching-reference__ul_m5x_rr5_jpb} |
| sn_coach.lrn.exclude_weekends_on_learning_task_due_date | Enable property to exclude weekends while setting the due date for learning tasks. * Type: true\|false * Default value: true {#coaching-reference__ul_n5x_rr5_jpb} |
| sn_coach_lrn.learning_list_menu_props | Data array properties for the now-list-menu component on the Learning Tasks tab, coaching module. * Type: string * Default value: script for data array {#coaching-reference__ul_o5x_rr5_jpb} |
[Tabelle : 2. Properties]

{#coaching-reference__table_i5x_rr5_jpb}
* **[Coaching field descriptions](https://servicenow-prod.fluidtopics.net/O00gI4HL4FrAL6r6sFCjxQ)**   
  Coaching field descriptions also include form related lists and actions.
* **[Coaching troubleshooting](https://servicenow-prod.fluidtopics.net/Gc7p1oudc1asaFWQKStDHg)**   
  Troubleshooting actions can help resolve common issues when setting up or running Coaching.