Collaboration with incidents Freigeben Version: Australia Aktualisiert 12. März 2026 1 Minute LesedauerInitiate and manage the collaboration for incident records from the ITSM Mobile Agent app. Initiate a chat with the caller from an incidentInitiate a chat with the caller from an incident to discuss about the resolution of an incident.Initiate a chat with the assignment group from an incidentInitiate a chat with the assignment group members from an incident to discuss about the resolution of an incident.Initiate a conference call with the caller from an incidentInitiate a conference call from an incident to discuss about the resolution of an incident.Add participants to a conference call from an incidentAdd participants to an active conference call from an incident to discuss about the resolution of an incident.Join an active conference call from an incidentYou can join an active conference call from an incident to discuss about the resolution of an incident.View active collaborationsAs an incident manager, you can view all the active collaborations for the incidents.View active and inactive participants in the conference callYou can view the participant status in an active conference call.End a conference callAs a host or a user with the incident manager role, you can end the conference call.
Collaboration with incidents Freigeben Version: Australia Aktualisiert 12. März 2026 1 Minute LesedauerInitiate and manage the collaboration for incident records from the ITSM Mobile Agent app. Initiate a chat with the caller from an incidentInitiate a chat with the caller from an incident to discuss about the resolution of an incident.Initiate a chat with the assignment group from an incidentInitiate a chat with the assignment group members from an incident to discuss about the resolution of an incident.Initiate a conference call with the caller from an incidentInitiate a conference call from an incident to discuss about the resolution of an incident.Add participants to a conference call from an incidentAdd participants to an active conference call from an incident to discuss about the resolution of an incident.Join an active conference call from an incidentYou can join an active conference call from an incident to discuss about the resolution of an incident.View active collaborationsAs an incident manager, you can view all the active collaborations for the incidents.View active and inactive participants in the conference callYou can view the participant status in an active conference call.End a conference callAs a host or a user with the incident manager role, you can end the conference call.