---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure the knowledge base for ITSM Success Dashboard indicators

# Configure the knowledge base for ITSM Success Dashboard indicators {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Include only the relevant knowledge bases related to IT while determining the
Self-solved using Knowledge KPI in ITSM Success Dashboard indicators.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllSelf-Service AnalyticsActivity Context.
2. Select ITSM KB deflection from the list.
3. In the Activity Context Types tab, select the Preview icon corresponding to Viewed a knowledge article activity type.
4. Select Open record.
5. In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.

Abbildung : 1. Activity context type

6. Select Update.