Define priority lookup rules for Problem Management in Service Operations Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Define the impact and urgency of the problem to calculate its priority. Use the priority calculation to prioritize your work and to drive service level agreements.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > System Policy > Rules > Priority Lookup Rules.
    2. Select New.
    3. On the form, fill in the fields.
      For more information about the available fields, see Data lookup for prioritizing problems.