---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Define priority lookup rules for Problem Management in Service Operations Workspace

# Define priority lookup rules for Problem Management in Service Operations Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Define the impact and urgency of the problem to calculate its priority. Use the priority calculation to prioritize your work and to drive service level agreements.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllSystem PolicyRulesPriority Lookup Rules.
2. Select New.
3. On the form, fill in the fields.  
   For more information about the available fields, see [Data lookup for prioritizing problems](https://servicenow-prod.fluidtopics.net/Y9Nh3cqA35ncLcgG2lGFTw "To follow ITIL guidelines, problem records are prioritized by the impact and urgency of the problem.").