---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Terminology in Service Operations Workspace for ITSM

# Terminology in Service Operations Workspace for ITSM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can familiarize yourself with the most used terms in Service Operations Workspace for ITSM.
{#terminology-used-in-sow-for-itsm__table_msf_hgk_pdc__entry__2}

| SOW terms | Description |
|-|-|
| Agent | A person within your company's ecosystem (internal or external) who can view, work, and respond to your end-user's tickets. |
| Requester | An end-user (external or internal) who raises incidents or service requests in the IT Support Portal. |
| Configurable workspace | Workspace built using UI Builder components. |
[Tabelle : 1. SOW terms and descriptions]

{#terminology-used-in-sow-for-itsm__table_msf_hgk_pdc}
**Zugehörige Verweise**   

* [Additional roles for SOW admin](https://servicenow-prod.fluidtopics.net/REcgn_qGQuJ6ZjG_cm8~uw "You can add various user roles to Service Operations Workspace (SOW) Admin role to perform SOW configurations.")
* [Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM](https://servicenow-prod.fluidtopics.net/DARsibTGNo_25P8Wi3W4IQ "Look for the version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace for ITOM applications.")
* [Service Operations Workspace for ITSM data model](https://servicenow-prod.fluidtopics.net/W7rp0_n8xSRXgzNTh5~h~w "Learn about Service Operations Workspace (SOW) for ITSM by viewing the data model relationship diagram. This diagram shows the relationships between the tables within the application and provide an overall picture of how SOW operates.")
* [Components installed with Service Operations Workspace ITSM Applications](https://servicenow-prod.fluidtopics.net/xIyp5kzoOQmdJ7RnGoKR_A "Several types of components are installed with the Service Operations Workspace ITSM Applications application (sn-sow-itsm-cont) installation, including user role, plugins, and ServiceNow Store applications.")