Approve or reject a shift swap using the ITSM Mobile Agent application

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Using your ITSM Mobile Agent application, approve a shift swap requested by your peer if you are available to work at that time. You can reject it if you are unable to work then.

    Vorbereitungen

    Role required: sn_shift_planning.agent

    Hinweis:
    If you have notifications enabled, you can approve or reject shift-swap requests from the notifications without opening the request.

    Prozedur

    1. Navigate to the ITSM Mobile Agent Agent application.
    2. Tap Approvals.
    3. In the Pending list, select a request to approve and review the request details.
    4. Do one of the following:
      • To approve a request, tap Approve.
      • To reject a request, tap Reject.
      Your peer receives a notification on the request approval status.