Assess a problem task

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Assess a problem task to determine the feasibility of working on the task.

    Vorbereitungen

    Role required: problem_admin, problem_coordinator, problem_manager, problem_task_analyst, or admin

    Warum und wann dieser Vorgang ausgeführt wird

    Assessing a problem task involves analyzing the scale and extent of the task, as well as its cause and effect.

    Prozedur

    1. Select Assess.
      new state
      The problem task enters the Assess state. You can confirm whether there’s enough information to work on the task or if the task should be canceled.
    2. After assessing the task, perform the action based on your option.
      OptionAction to be taken
      When you’re ready to work on the task Select Start Work. start state

      The problem task enters the Work in Progress state.
      When you’re working on the task Select Re-asses.re-assess state

      The state of the problem task changes from Work in Progress back to Assess.
      When you don’t want to work on the task, for example, the problem task is a duplicate or no longer needed Select Cancel. cancel state

      The problem task prompts you to complete the Canceled reason field, and the record moves to the Closed state with the Close code as Canceled.

    Nächste Maßnahme

    Complete the problem task as resolved.