Repair SLA from a form

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can repair task SLA records from the Task form, or from the task SLA form for an SLA associated to a Task.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    You can also repair multiple task SLA records from a list.

    Prozedur

    1. To repair all SLAs associated to a specific task, open that form and select the Repair SLAs related link.
      Repair SLAs related link
    2. Alternatively, to repair a specific SLA on a specific Incident record, open the Incident record, open the SLA record associated with that incident, then select the Repair button on that SLA form.
      The SLAs selected are repaired. When the repair process is completed, the user selecting to repair receives a standard notification of the repair results.
      Hinweis:
      Closing the progress dialog box does not stop the repair process. You can go to Active repairs or My repairs and click Show progress to view the progress dialog again.