Invoke SLA condition rules on a specific SLA definition

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can change the SLA condition rules for a specific SLA definition.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    In cases where a particular SLA requires that specific SLA condition rules should be used, you can specify the condition rule to be used within the relevant SLA definition form.

    Prozedur

    1. Navigate to All > Service Level Management > SLA > SLA Definitions.
    2. Open an SLA definition record.
    3. Configure the form to add the Condition type field to the form.
    4. Specify the appropriate SLA condition rule in the Condition type field
      Hinweis:
      If no condition rule is defined, the global default condition rule is used.