Initiate a conference call with the caller from an incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Initiate a conference call from an incident to discuss about the resolution of an incident.

    Vorbereitungen

    Role required: itil, itil_admin, or admin

    Prozedur

    1. Open ITSM Mobile Agent app.
    2. In My work tab, tap See All.
      My work.
    3. Tap the incident record you want to work on.
      Call from ITSM Mobile Agent
    4. Tap More options.
    5. Tap Start call button.
    6. Provide the following details:
      1. Conference bridge: Tap Conference bridge and select Microsoft Teams.
      2. Users: Select the users.
      3. Groups: Select the required group.

      Start call

    7. Tap Submit.