---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Working with teams, schedules, and escalations

# Working with teams, schedules, and escalations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Setting up and using your teams builds your experience with SR Ops and identifies champions who can help drive SR Ops adoption across your organization.

Teams are responsible for the issues that occur in the associated services. You can add an
on-call schedule to your team to ensure that the right person is always available to quickly
respond to alerts from a service.
* **[Set up an SR Ops team](https://servicenow-prod.fluidtopics.net/fEDZuOuIdrhbxWOsoub0mg)**   
  Set up a team and define services for the team. Teams are responsible for the issues that occur in the associated services.
* **[Create an on-call schedule for your team](https://servicenow-prod.fluidtopics.net/vOlnGu1liqM3DzgCmkiRxQ)**   
  Create an on-call schedule for your team to ensure to ensure that dedicated support team members are available to resolve issues as they arise. On-call schedules determine who is on call or available at a given time.
* **[View on-call schedule of a team](https://servicenow-prod.fluidtopics.net/QhJtjYa_KQ6lt7aXr4vGGw)**   
  View on-call schedules of your team to ensure that the right person is always available to quickly respond to incidents and outages.
* **[View your on-call schedules](https://servicenow-prod.fluidtopics.net/1QWC4GexaO4jq72QYmd6qg)**   
  View all your on-call schedules to quickly respond to incidents and outages.
* **[Deactivate a team](https://servicenow-prod.fluidtopics.net/5BtTJ77p_DC1ilWzS6m00g)**   
  Deactivate a team when you no longer need it.