---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View benchmark KPI data (deprecated)

# View benchmark KPI data (deprecated) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Benchmarks KPI data is shown in Service Portal. Data includes values for your company instance, and for global data.

## Vorbereitungen

Role required: sn_bm_client.benchmark_data_viewer

## Prozedur

1. Navigate to AllBenchmarksDashboard.
2. Select one of the KPI categories from the [KPI list](https://servicenow-prod.fluidtopics.net/HJRi8emDGB98WuCPhvxcHA "You can enable or disable a benchmark KPI, and customize KPI conditions. Integration with Performance Analytics provides daily data collection and drill down capabilities on KPI data.").
3. To view the corresponding group of KPIs, click a tab.  
   Hinweis:  
   If the data seems incomplete or incorrect, you can investigate the KPI definition and conditions in Performance AnalyticsSourcesIndicator Sources.
4. To filter results, select either an industry, number of users, or region in the Compare with: list.  
   The data is automatically updated when you select a filter.  
   Hinweis:  
   If a filter category contains fewer than 20 participants, the corresponding data is shown in the Other category.
5. For choice of view, click either the list icon or the card-view icon.  
   In card view, clicking a KPI displays the six-month KPI performance trend chart.
6. To download a report to a PDF file, click the arrow icon (![BenchArrow]()).
{#t_ViewBenchKPIData__steps_yw2_tz1_b1c}

## Nächste Maßnahme

Click a KPI to view [Benchmarks KPI performance trend and recommendations (deprecated)](https://servicenow-prod.fluidtopics.net/O5xuaxH1PQL77hHA2cTtMg "The Benchmarks KPI performance chart trend view shows your KPI performance comparison with global data, and provides recommendations to implement for improved performance of your KPI.").