Add deep linking support to ITSM Mobile Agent

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Deep linking enables instances to support direct communication to a messaging application from a particular record in the system.

    Vorbereitungen

    Role required: itil, itil_admin, or admin

    Warum und wann dieser Vorgang ausgeführt wird

    You need to assign the deep linking support on the Mobile Studio.

    Prozedur

    1. Log in to your instance.
    2. In the Navigation filter, enter sys_properties.list.
      The entire list of properties in the System Properties [sys_properties] table appears.
    3. Open the record for glide.sg.allowed_external_deeplinks.
    4. In the form, match the following values:
      Tabelle : 1. System Properties table
      Field Value
      Name glide.sg.allowed_external_deeplinks
      Type String
      Value Slack,Teams
    5. Click Save.