---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Escalation and reminder settings for rosters

# Escalation and reminder settings for rosters {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the escalation settings to specify how and when escalations occur and when
reminder notifications are sent.

## Escalation and reminder settings

You can specify unique settings for each roster. When you configure a roster, you can specify

* Forced communication channel: You can specify a mandatory communication channel: SMS, voice, Slack, email, Microsoft Teams, or mobile push.
  * SMS and voice require that Notify is active.
  * An on-call member must have an SMS device to receive SMS notifications. If the member does not have an SMS device, then no further attempts are made and the lack of an SMS device is logged.

  {#escalation-remind-settings-oncall__ul_err_cqy_jlb}

  For
  information on setting up MS Teams as a
  notification channel, see [Set up Microsoft Teams as a contact method for an on-call escalation](https://servicenow-prod.fluidtopics.net/zozFHqwxSkQHqY2G79gOXg "Enable users to receive Microsoft Teams notifications for an on-call escalation.").

  For information on setting up mobile
  push as a notification channel, see [Set up mobile push as a contact method for an on-call escalation](https://servicenow-prod.fluidtopics.net/MQa6w_ID41OgW1nZTzhC3w "Enable users to receive mobile push notifications for on-call escalations.").
* Number of reminders: The number of times the instance sends reminders to a person who does not reply within the time frame specified by Time between reminders.
* Time between reminders: The time interval between sending reminders.
* Values in the Number of reminders and Time between reminders fields determine the value in the Time before escalation field. For example, if Number of reminders is 2 and Time between reminders is 10 minutes, then the Time before escalation is 30 minutes. That is, the time that passes between the first notification of a non-responsive roster member and the first notification of the next member in the escalation path.
{#escalation-remind-settings-oncall__ul_hds_2hb_kr}

## Instructions

For detailed instructions, see [Configure a roster](https://servicenow-prod.fluidtopics.net/BLYmUEsYFJ1S~GyMGvj3bw "Edit a roster to specify its reminder and escalation settings and to identify a subset of group members to participate in the On-Call roster.").