---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

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    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure Service Level Agreement (SLA)

# Configure Service Level Agreement (SLA) {#ariaid-title1}

Configure SLAs to define a set amount of time for a task to reach a certain condition,
to ensure that incidents are closed or resolved according to the expectations set for
customers.
* **[Service Level Agreement (SLA) definition](https://servicenow-prod.fluidtopics.net/wlZ00Nnvh1foUvru67qkiA)**   
  An SLA definition is used to create and progress SLAs, enabling you to use an SLA system for your organization's tasks.