---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Surveys

# Surveys in Workforce Optimization for ITSM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Assess the quality of your teams' completed tasks. Use surveys to get feedback on from
your team.  
Hinweis:  
For detailed information on how to create a survey and associate with a coaching opportunity, see [Create a survey and associate with a
Coaching opportunity](https://servicenow-prod.fluidtopics.net/nYuI7DXsolb4DMFzzIKQPw "Create a survey for coaches or trainees to assess the training quality. Add a question bank to the survey. Associate the survey with a coaching opportunity to provide feedback when the coach completes the coaching assessment.").
* **[Assess the quality of your agent's completed tasks](https://servicenow-prod.fluidtopics.net/kkEftBRHfMQgbzBOYyiumw)**   
  Assess the ability of your agents to resolve incidents or the quality of their completed tasks.
* **[Create a survey in Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/~NRDzR9cGHG72OliXx29zg)**   
  Create surveys and publish them. You can assign published surveys to an agent or a group. You can also share the survey with other teams by adding managers of those teams as the owners of the survey.
* **[Assign a survey to agents or groups](https://servicenow-prod.fluidtopics.net/ZL_5VnPbWd7rUJuXxnFLCw)**   
  Assign a published survey to agents or groups so that they can take the survey.