Join an active conference call from a major incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can join an active conference call from a major incident record to discuss about the resolution of the issue.

    Vorbereitungen

    Role required: major_incident_manager, itil, itil_admin, or admin

    Prozedur

    1. Open ITSM Mobile Agent app.
    2. In Major incidents tab.
    3. Tap Active collaborations.
      Active collaborations in major incident tab.
    4. Tap Join call.
      Join Active conf call from major incident