---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Play a guided tour in Service Operations Workspace

# Play a guided tour in Service Operations Workspace {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the guided tours in Service Operations Workspace for ITSM through a sequence of interactive steps that guide you through a specific concept or process.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to WorkspacesService Operations Workspace.
2. Select an application such as Interaction, Incident, Problem.
3. Select a record.
4. Select Help icon, and then select Help articles tab.  
   The Help articles tab contains the list of help articles available on the page. The Take a tour option is available below the list of help articles.
5. Select Take a tour.
**Zugehörige Konzepte**   

* [Live Agent chat in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/8UxXeRJGqR3mRry8Som9zw "Service Operations Workspace enables agents to work on any incident created using Live Agent chat.")
* [Interaction Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/YcJ3Nb6Tu_OlvMybtsec9w "Interactions are a centralized location for all communication channels in Service Operations Workspace. You can respond to an incoming chat, phone, walk-up, or messaging interactions faster.")
* [Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/b8Ovo0UkjD9IizDPgyhTbA "You can create and manage your incidents in Service Operations Workspace.")
* [Request Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/PWuAQS7kdHt3xv0TAVmggQ "Service Operations Workspace for Request Management integrates the platform functionality for tier 1 agents into a multi-tab interface that helps agents efficiently manage multiple incidents, catalog requests, and catalog tasks.")
* [Change Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/KmS6o5yfV5KMf8ucx6nMIQ "When a change to your infrastructure or a business service is required, you can create a change request and track it in Service Operations Workspace.")  
**Zugehörige Tasks**   

* [Add a user-specific quick link on the ITSM landing page](https://servicenow-prod.fluidtopics.net/JB_4tchjkjsxV_fErUgmSw "Refer to a URL quickly from the Service Operations Workspace landing page.")
* [Create a list in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/3y8BFuMvX9s34Z3up5dcgA "Create a list or use an existing list to create a list.")