Fulfiller experience in AI-native IT Service Management
The AI-native IT Service Management fulfiller experience consists of simplified incident and request management with AI recommendations.
Fulfiller experience key features
From the AI-native IT Service Management landing page, a fulfiller can perform these actions.
- Propose resolution steps
- Recommend KB articles
- Provide incident and chat summaries
- Generate resolution note and email responses
- Link similar incidents
- Order catalog items
AI-native IT Service Management landing page
You can access the AI-native IT Service Management landing page from Service Operations Workspace.
The AI-native ITSM landing page contains these main metrics. 
- Assigned to you: Incidents and requests that are assigned to you.
- Overdue: Incidents and requests that are breaching or about to breach.
- Unassigned: Incidents and requests that are waiting to be assigned.