---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Problem Management dashboard

# Legacy: Problem Management dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use this dashboard to gain a high-level view across the problem management process, from opening to closing.  
Wichtig:  
Starting in Xanadu release, the Problem management dashboard is deprecated. Users can use [Problem dashboard](https://servicenow-prod.fluidtopics.net/P5SbaWakF9n3_vl1fFV15g "Dashboard providing a view into Problem Management related metrics for Open and Closed Problem records.") to view, and track the open problems.
Abbildung : 1. Problem Overview tab Abbildung : 2. Problem Open tab Abbildung : 3. Problem New tab Abbildung : 4. Problem Closed tab

## End user and roles {#problem-management-dashboard__section_upb_qj4_2fb}

{#problem-management-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required role |
|-|-|
| Problem manager | pa_viewer needed to view the Basic Indicators list |
[ ]

{#problem-management-dashboard__table_ov2_tj4_2fb}

## Indicators {#problem-management-dashboard__section_nm4_hk4_2fb}

Number of open problems
:   Problems on the Problem \[problem\] table created on or before today and with no Closed date. This indicator is used in several other indicators on the dashboard.

Number of new problems
:   Problems on the Problem \[problem\] table created today. This indicator is used in several other indicators on the dashboard.

Number of closed problems
:   Problems on the Problem \[problem\] table closed today. This indicator is used in several other indicators on the dashboard.

Problem backlog growth
:   The score for this indicator is calculated according to the formula \[\[Number of new problems\]\] - \[\[Number of closed problems\]\].

Average age of open problems
:   The score for this indicator is calculated according to the formula \[\[Summed age of open problems\]\] / \[\[Number of open problems\]\] / 24

% of new critical problems
:   The score for this indicator is calculated according to the formula ( \[\[Number of new problems \> Priority = 1 - Critical\]\] / \[\[Number of new problems\]\] ) \* 100

Average close time of problems
: The score for this indicator is calculated according to the formula \[\[Summed duration of closed problems\]\] / \[\[Number of closed problems\]\] / 24  
The following indicators are not shown directly on the dashboard but are used in calculating formulas:

* Summed age of open problems
* Summed duration of closed problems
{#problem-management-dashboard__ul_ov4_jvn_blb}

## Breakdowns {#problem-management-dashboard__section_yfw_qk4_2fb}

Priority.