---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request Predictive Intelligence for Incident

# Request Predictive Intelligence for Incident {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

To activate Predictive Intelligence for Incident, request the Predictive Intelligence for Incident plugin (com.snc.incident.ml) through the Now Support Customer Service system. This plugin activates related plugins if they are not already active.{#request-predictive-intelligence-for-im__request-predictive-intelligence-for-im-info}

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The Predictive Intelligence for Incident plugin activates these related plugins if they are not already active.{#request-predictive-intelligence-for-im__table_o2w_dby_jlb__entry__2}

| Plugin | Description |
|-|-|
| Predictive Intelligence for Contextual Search \[com.snc.contextual_search_ml\] | Enables customers to leverage machine-learning algorithms for searching with Contextual Search. For example: Similar Open Incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. |
[Tabelle : 1. Plugins for Predictive Intelligence for Incident]

{#request-predictive-intelligence-for-im__table_o2w_dby_jlb}

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#request-predictive-intelligence-for-im__navigate-plugins}
{#request-predictive-intelligence-for-im__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#request-predictive-intelligence-for-im__request-plugin}
{#request-predictive-intelligence-for-im__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#request-predictive-intelligence-for-im__table_awx_bhf_ygb__entry__2}{#request-predictive-intelligence-for-im__p_ub1_nfg_h1c}{#request-predictive-intelligence-for-im__p_vb1_nfg_h1c}{#request-predictive-intelligence-for-im__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#request-predictive-intelligence-for-im__p_wb1_nfg_h1c} Hinweis: If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Tabelle : 2. Activate Plugin form]

   {#request-predictive-intelligence-for-im__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#request-predictive-intelligence-for-im__p_bc1_nfg_h1c}
   {#request-predictive-intelligence-for-im__request-form}
{#request-predictive-intelligence-for-im__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#request-predictive-intelligence-for-im__submit-request}
{#request-predictive-intelligence-for-im__submit-request}{#request-predictive-intelligence-for-im__steps_rfx_bf1_2t}
* **[Predictive Intelligence for Incident](https://servicenow-prod.fluidtopics.net/5Oo2IgAM3mctvWx72OCMGA)**   
  Use your instance records to build Incident Management -specific solutions.

**Zugehörige Informationen**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)