Activate Incident Management - Major Incident Management

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • You can activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    Incident Management - Major Incident Management plugin (com.snc.incident.mim) must be manually activated for new and existing customers.

    Incident Management - Major Incident Management plugin activates these related plugins if they are not already active:
    • Incident Communications Management (com.snc.iam)
    • Incident Updates (com.snc.incident.updates)
    • Task-Outage Relationship (com.snc.task_outage)
    Tabelle : 1. Additional plugins for Incident Management - Major Incident Management
    Plugin Description
    Notify

    [com.snc.notify]

    		 Provides platform features for workflow-driven voice calls, conference calls, and SMS messages. Requires the Twilio Direct Driver and a separate contract with Twilio for SMS and Voice capabilities.
    Hinweis:
    Existing users already using Twilio Driver need to migrate to Twilio Direct Driver.
    On-Call Scheduling

    [com.snc.on_call_rotation]

    		 Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On-Call Scheduling enables you to configure and build different on-call schedules per process and assignment group.

    Prozedur

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Hinweis:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.