View a conference call recording from Microsoft Teams in Service Operations Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

    Vorbereitungen

    Role required: itil

    Prozedur

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select the List (List icon) icon.
    3. Select Incidents > Open.
    4. Select the incident record.
    5. Select the Collaborate icon (Collaborate icon) from the contextual side panel.
    6. On the Calls tab in the Completed calls section, select the View Recording button.