Add the Outage UI action to another task form

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • By default, the Create Outage UI action is available on the incident and problem forms, and can be added to other task forms. For new instances from Jakarta only, this feature is also available on the change request form.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > System Definition > UI Actions.
    2. Select the UI Action Create Outage on the Task [task] table.
      By default, the condition is:

      current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem'

    3. Modify the Conditions field as described in the following examples.
      OptionBezeichnung
      To add this UI action to the Ticket [ticket] table current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem' || current.getRecordClassName() == 'ticket'
      To use the UI action on only the Problem [problem] table current.getRecordClassName() == 'problem'
    4. Click Update.