New Relic integration with SR Ops
New relic is the all-in-one web application performance tool that provides performance insight from the end user experience, through servers, and down to a line of application code. New Relic Alerts is New Relic's new incident management platform that offers a centralized monitoring for all New Relic products.
What does SR Ops offer New Relic users
SR Ops has a native integration with New Relic Alerts. Use the integration to send New Relic incidents to API of SR Ops with detailed information. SR Ops acts as a dispatcher for New Relic incidents, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Functionality of the integration
- When an alert is created in New Relic Alerts, an alert is also created in SR Ops automatically through the integration.
- When an alert is closed in New Relic Alerts, the related alert is also closed in SR Ops automatically through the integration.
- When an alert is acknowledged in New Relic Alerts, the related alert is also acknowledged in SR Ops automatically through the integration.
- Create a notification channel of type webhook at NewRelic to send events to ServiceNow and add that notification channel to policy.
- Configure policies on NewRelic and attach Alert Conditions to the policy based on which alert will be generated at NewRelic.
- Whenever there is a violation in alert condition then an incident is created on NewRelic portal and the same will be sent to the servicenow url defined in the notification channel.
- Configure Event rules on servicenow to bind the affected host to cmdb_ci_vm_object [for virtual server] or cmdb_ci_server [for physical server]