Mute participants from a Microsoft Teams conference call in Service Operations Workspace

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Mute a participant from the conference call to avoid unnecessary background disruption.

    Vorbereitungen

    Role required: itil

    Prozedur

    1. Navigate to Workspaces > Service Operations Workspace.
    2. Select the List (List icon) icon.
    3. Select Incidents > Open.
    4. Select an incident that has an active conference call.
    5. Select the Collaborate icon (Collaborate icon) from the contextual side panel.
    6. Select the Calls tab.
    7. Select the active call card.
    8. Mute participants to avoid background noise by selecting the Mute icon (Mute icon.).