HR Service Delivery
Summarize
Summary of HR Service Delivery Yokohama Release
ServiceNow® HR Service Delivery Yokohama release empowers organizations to enhance employee service experiences by providing a unified platform where employees can manage their HR needs easily. It enables self-service through the Now Mobile app, streamlines HR processes, and integrates with existing HR systems to deliver efficient and modern workforce support. This approach reduces complexity, improves satisfaction, and drives enterprise productivity.
Show less
Key Features
- Omni-channel Employee Access: Employees gain anytime, anywhere access to HR services via the Now Mobile app, allowing them to find answers, submit requests, and receive assistance quickly.
- Integration Capabilities: Seamlessly connects with HR management systems (HRMS), identity providers, background check services, e-signature, tax forms, and other tools to improve operational efficiency.
- Centers of Excellence (COE): Organizes HR data, services, and processes by functional discipline to manage employee interactions efficiently, reduce service delivery costs, and ensure consistent, accurate support through standardized case and knowledge management.
- Digital Workflows and Automation: Replaces manual, siloed HR processes with cross-functional digital workflows using no-code tools like the lifecycle event builder to orchestrate activities such as onboarding and transitions.
- Virtual Agents: Provides always-on, intelligent self-service assistance that understands employee language and learns from prior interactions.
- Employee Journey Management: Includes Journey Designer and Journey Accelerator to align employee transitions (e.g., onboarding, promotions) with business goals, enabling managers and mentors to create, manage, and gain insights into employee journeys.
- Manager Enablement: Manager Hub offers proactive team insights and personalized resources to help managers support and develop their teams effectively.
- Learning and Listening Posts: Delivers contextual learning experiences and collects employee feedback through pulse surveys during journey action plans.
- Microsoft Office 365 Integration: Allows scheduling of plans and tasks directly with Microsoft Exchange Online calendar for streamlined task management.
Benefits for ServiceNow Customers
- Enhances employee satisfaction by providing simple, mobile-first access to HR services.
- Improves HR operational efficiency by automating workflows and organizing services by functional discipline.
- Reduces service delivery costs through self-service, virtual agents, and standardized knowledge management.
- Supports leadership in managing employee lifecycle events and career development with tailored journey tools.
- Enables integration with existing HR and third-party systems to preserve current investments and extend functionality.
- Facilitates ongoing employee engagement and learning to foster a productive workforce.
Next Steps for Implementation
- Engage with a ServiceNow implementation specialist to tailor HR Service Delivery to your business needs.
- Access training and certification courses to build expertise and accelerate return on investment.
- Consult the product documentation starting with the HR Service Delivery overview for detailed guidance.
Unlock enterprise productivity and give your employees the service experience they deserve with ServiceNow® HR Service Delivery. By providing employees with a single place to manage their work needs while shielding them from back-end complexity, you can deliver a great experience to meet the demands of a modern-day workforce.
Put service at the heart of your business
By meeting employees where they are, you empower them to find answers, get help, and get things done with a simple swipe, click, or chat. Employees can self-serve through the Now Mobile app . Digital workflows drive action across any organizational function and can enable every department to service employees more efficiently and effectively. New hires are guided through the onboarding process with the Now Mobile app, ensuring they're ready to succeed from day one.
View and download the full info card for a highlight of HR Service Delivery features.
|
|
|
|
|
|
|
|
|
Make it easy for employees to get HR services
Give employees anytime, anywhere access to HR services to increase satisfaction. Omni-channel service through the Now Mobile app enables employees to find answers, make requests, and get help. You can integrate with existing HR management systems (HRMS), identity providers (IDP), background check, e-signature, tax form, and other services to improve operational efficiency. And you can simplify any process by using intelligent and automated answers to guide employees.
Organize employee interactions by functional discipline
Manage employee interactions in a structured and efficient manner, driving down the cost of service delivery. A purpose-built Centers of Excellence data model organizes HR data, services, and processes by functional discipline, enabling you to support all types of employee requests. You can deliver intelligence behind every interaction with virtual agents. And a standardized case and knowledge management system means that live agents have answers at their fingertips to provide help that is accurate, timely, and consistent.
Use HR Service Delivery to build and deliver great experiences
Replace manual and siloed processes with cross-functional digital workflows for increased efficiency. You can orchestrate activities across systems, departments, and people. Intelligent, no-code builders such as the lifecycle event builder enable you to easily configure digital workflows for onboarding and other important life events. And employees get always-on assistance from virtual agents that speak their language and learn from previous requests.
Employee-focused service creates competitive advantage
The intelligent, intuitive, and mobile-first technology that transformed consumers' lives will radically transform work life. HR Service Delivery groups key applications into scalable packages that can grow with your business. You can easily integrate HR Service Delivery with the existing cloud and on-premise HR management systems you are already using. And by enabling self-service, you drive down service delivery costs while providing help that is accurate, timely, and intelligent.
Enable leaders to support and manage team journeys
- Journey designer (JD)
- Combines the employee experience of Lifecycle Events and Journey Accelerator, so that managers and employees have a single interface to manage all their journeys.
- Enable managers and mentors to develop and curate custom journeys.
- Provide managers with high-level insights for their team's journeys.
- Integrate ServiceNow apps and third-party applications to extend JD features and capabilities.
- Journey Accelerator (JA)
- Define and manage plan types, configurations, and stages for transitions such as promotions, onboarding, offboarding, and more.
- Create and manage task-based, to-do templates for specific employee audiences.
- Track plan progress and template usage from the Journey Accelerator dashboard.
- Trigger automatic department-based onboarding plans from Lifecycle Events
- Learning Posts
- Create and access an omni-channel learning experience empowering employees with the right learning at the right time, making learning accessible.
- Listening Posts
- Trigger pulse surveys during the action plans to gather feedback on the Journey.
- Manager Hub
- Increase managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. Enable managers to grow as leaders through curated and personalised resources.
- Microsoft Exchange Online
- Schedule plans and to-do tasks with the Microsoft Office 365 calendar
function.Note:If you intend to use the Microsoft Office 365 scheduling capabilities with Journey Accelerator or Journey designer, an administrator must install and configure the related Microsoft plugins and integrations before installing Journey Accelerator or Journey designer.
Learn
Get started
- Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
- Take an HR Service Delivery course to build expertise and realize ROI faster. To sign up, see ServiceNow training and certification.
- Read the product documentation, beginning with the HR Service Delivery overview.
Applications and features
- Case and Knowledge Management
- Employee Journey Management
- Enterprise Onboarding and Transitions
- Journey Accelerator
- Journey designer
- Manager Hub
- Listening Posts
- Learning Core
- Document Templates
- HR Service Delivery Agent Workspace (Classic)
- HR Success Dashboard indicators
- Integration of HR Service Delivery with third-party systems
- Integration of HR Service Delivery with ServiceNow applications
- Predictive Intelligence for HR Service Delivery
- Virtual Agent for HR Service Delivery